Robotic process automation (RPA) refers to the use of software robots to perform repetitive tasks that typically would be handled by employees within an organization. It has become increasingly popular as organizations search for ways to cut costs while improving productivity, and experts have predicted that it will play a major role in the future of business operations. However, despite its promise, there are also some limitations to be aware of before adopting RPA into your workflows.

Robotic Process Automation, also known as RPA, has become increasingly popular in recent years, especially with the rise of digital transformation and other technological advancements. In fact, more than half of all companies are now using some type of robotic process automation software to automate manual business processes and boost efficiency, profitability, and customer satisfaction levels. But while RPA has proven extremely beneficial in many different cases, there are still plenty of misconceptions about what it is and what it can do.

What is Robotic Process Automation?

Robotic Process Automation is a subset of the broader category of intelligent process automation, or RPA. RPA is software that automates the execution and monitoring of an existing computer process by running it on a computer. Robotic Process Automation, on the other hand, is software that replicates human actions, such as clicking and dragging an object across the screen. The software then executes these actions on behalf of a user interacting with it through some other interface.

Robotic process automation, or RPA, is the use of software robots to execute repetitive tasks. Organizations use this technology to reduce costs and labor demands by transferring workloads that can be completed by computer software robots over to actual people. The benefit of robotic process automation is that it makes complete cycles within your business more efficient so you can focus on what matters most for your customers.

Here are The Examples of Robotic Process Automation in Practice

Robotic Process Automation (RPA) is the new kid on the block in the process automation world. It’s often called a lightweight form of artificial intelligence that mimics a human by performing repetitive tasks like clicking through a website, scanning and capturing data, or generating reports. The goal is to free up your time so you can spend it doing more creative, strategic work.

Call center operations

Call centers represent a major opportunity for process automation. The contact center is the customer's first point of contact with the company and must be able to handle a wide variety of tasks, often simultaneously. These tasks range from simple inquiries about product availability to more complicated questions about billing disputes.

Since call center operators have to deal with a diverse range of requests, it can be difficult for them to keep track.

Data migration/entry and forms processing

Forms processing is one of the most common forms of robotic process automation. Forms processing enables you to reduce or eliminate the time that it takes for your team to process paperwork and input data into existing systems. This type of robotic process automation can be achieved with programs like Microsoft SharePoint, which allows you to create customizable forms, data entry wizards and templates that can be used by anyone within your organization.

Expense management

One common use for ROBOTs is expense management. When employees are on the road, they often incur expenses that can be reimbursed by the company. Traditionally, this process was manually completed and very time-consuming. With ROBOTs, this process has become much more streamlined: 

Employees upload documents to the ROBOT app which automatically collects and analyzes them for compliance with corporate policies.

Claims administration

It's estimated that there are over 150,000 claims administration processes happening each day. So it is no wonder that claims administration is one of the most common cases for robotic process automation to be implemented. RPA software works with an organization's existing systems and data, so the business can work more efficiently without having to spend time on non-value adding tasks.

Onboarding employees

Onboarding is the process of introducing new employees to their roles and responsibilities. It helps them understand company culture, policies, procedures, and how they fit into the organization. This is especially important for larger organizations with multiple locations or departments that each have their own culture. An on-boarding program can include a set of processes designed to acquaint new employees with the company’s way of doing things.

Help desk

A help desk is a great example of ROBOTIC PROCESS AUTOMATION. A customer service representative, who can be assisted by a chatbot, sits at a help desk to answer any questions the customer may have about their product. The chatbot is programmed to recognize any keywords that might lead to the answer. If it can’t provide an answer, it will prompt the representative to take over and provide assistance until they find what they need.

Support the sales process

Robotic process automation (RPA) is the use of artificial intelligence and automation to take on the mundane, repetitive tasks that a human would typically do. RPA can improve sales cycle efficiency by freeing up time for salespeople to focus on more high-value engagements. It can also help create new efficiencies by automating data collection and reporting processes.

Scheduling systems

Many companies use robotic process automation for scheduling systems. These systems are designed to make the lives of employees easier by automating time-consuming and mundane tasks. They use algorithms that can be adjusted to accommodate different needs, and can often be used across a range of industries.

Most industries are moving towards scheduling systems that optimize their resources and improve customer service. In healthcare, for example, a scheduling system could schedule more doctors during the periods when they would be most needed, while also taking into account the patient's appointment availability. The same is true for retail stores and other service-oriented businesses.

Credit card applications

In a recent study by Experian, it was found that the average person applies for 10.3 credit cards throughout their lifetime. This means that companies need to be extra careful when processing applications to avoid fraud or other issues. To save time and decrease the probability of error, many credit card companies are now automating their application process with robotic process automation (RPA).

Pulling data from multiple websites to find the best deal

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On the other hand, there are certain sectors where RPA has shown to be a great way to reduce costs and improve efficiency. For example, a car rental company was able to automate every aspect of their customer service process through the use of RPA and they found that they were able to hire mobile app developer India four times faster than if they had done it manually.

Robotics process automation is a powerful tool for streamlining processes and taking your business to the next level. With so many potential applications, you're bound to find a use case that will work for your business.